Terms of service

1. Who provides Clara

Clara is provided by maindsolutions. For any question about the service or these terms, write to legal@clarahub.app.

2. The service

Clara is a web app you can install on your phone. It organizes the WhatsApp work conversations you provide. Clara is not distributed through Google Play or the App Store and is not a WhatsApp or Meta product.

3. Your account

You sign in with a link sent to your email or with a passkey. You are responsible for the security of your email and devices. You must be of legal age and use Clara for your professional activity.

4. Plans, prices and payment

Clara has a free plan (Free) and two paid plans (Pro and Max), billed monthly or yearly. What each plan includes and what it costs are shown on the Plans page before you subscribe. Prices are in euros and exclude VAT, which is added according to your country and tax status.

• You pay in advance at the start of each period. Payments are processed by Stripe, our payment provider, and you get an invoice for each one.
• Your subscription renews automatically at the end of each period until you cancel it.
• If you move up a plan, the change applies at once and you pay the prorated difference for the current period. If you move down a plan, or from yearly to monthly, the change applies at the end of the period you have paid for.
• If we change our prices, we will email you at least 30 days in advance. The new price applies from your next renewal, and you can cancel before then if it doesn’t suit you.

5. Cancellation, failed payments and refunds

• You can cancel your subscription at any time from the app. You keep your plan until the end of the paid period; your account then moves to Free and keeps all your data.
• If a payment fails, we retry it for a few days and email you so you can update your payment method. If it still can’t be collected, the subscription is cancelled and your account moves to Free, again keeping your data.
• Except as set out in the next point or required by law, we don’t refund the unused part of a period.
• Right of withdrawal: if you subscribe as a consumer, you can withdraw within 14 days of subscribing by writing to legal@clarahub.app. Because you ask for the service to start straight away, we refund what you paid minus the part for the time you have already used. This right doesn’t apply if you subscribe for your business.

6. Your content and third-party content

You keep all rights to your content. Only provide conversations you are entitled to process and use the privacy shield to exclude personal chats. Clara never sends messages on your behalf. Reminders open WhatsApp so you decide whether to send them.

7. AI-generated results

Tasks, amounts, agreements and appointments are extracted automatically and may contain mistakes. Every item links to its source message so you can check it; you always have the last word and can correct it. Clara does not provide tax or legal advice.

8. Acceptable use

• Do not try to access other users’ data or bypass security measures.
• Do not use Clara to monitor people or for unlawful purposes.
• Do not overload the service or automate access beyond its intended features.

9. Termination and deletion

You can download your data and delete your account at any time from Settings. Deletion is immediate and irreversible, cancels your subscription if you have one and includes unlinking the WhatsApp device. The invoices for your subscription are kept for as long as the law requires.

10. Liability

We take care to keep Clara available and working well, but we can’t guarantee an uninterrupted or error-free service. To the extent permitted by law, maindsolutions is not liable for indirect damages arising from the use of automatically generated results. Nothing in these terms limits the rights the law gives consumers.

11. Changes to these terms

If we change these terms in a meaningful way, we will email you before the change takes effect. If you don’t agree, you can cancel your subscription and delete your account.

12. Governing law and contact

These terms are governed by Spanish and EU law. If you are a consumer, you keep the protection of the law of your country of residence and can go to the courts where you live. Contact: legal@clarahub.app.